Hurricane Insurance Claims: 10 Things You Need to Know

1. Flooding isn’t covered by standard homeowner's insurance

Damage caused by wind, wind-driven rain and water that comes into your home through the roof, windows, doors or holes in the walls is generally covered by homeowners insurance.

But damage from flooding or water that rises from the bottom up — from the overflow of a body of water, for example, or a storm surge — is not covered.

Distinguishing between the two after a hurricane can be tricky, especially if you can't easily tell where the water came in from. See the Federal Emergency Management Agency’s Wind Damage vs. Flood Damage fact sheet.

Hurricane Idalia caused storm surge inundation of 7 to 12 feet and widespread rainfall flooding in Florida and throughout the southeast. A lot of the damage in Florida was from flooding and was only covered if you had flood insurance, such as through the FloodSmart.gov National Flood Insurance Program or a private flood insurer. Reports indicate that few of the many inland properties that suffered damage from Ian had this critical coverage.

But even if you didn’t have flood insurance, it’s still worthwhile to contact your home insurance company to see whether some of your expenses will be covered, such as wind damage to your roof or the additional living expenses you incurred while you were out of your house.

2. Flooding is covered by auto insurance

If your auto insurance includes comprehensive coverage, which insures against physical damage not caused by an accident, then flooding would be covered. In many cases, the water damage can be so bad that the insurance company will declare the car a total loss and pay out the current market value of the car (minus the deductible).

On that note, be careful if you're buying a used car in the months following a major hurricane as vehicles with flood damage enter the market. Water-damaged cars can pose serious safety risks, including faulty air bags and compromised electrical systems.

3. The sooner you start documenting your claim, the better

Insurers usually want you to make temporary repairs, such as putting up a tarp, to stop any further damage to the house, even before an adjuster assesses the property. But take pictures before you make those temporary fixes.

Check out the National Association of Insurance Commissioners’ apps and other resources to help you document the damages. Also, keep receipts of any supplies you had to purchase for repairs, which may be reimbursed by your insurer.

Having the right home insurance is just as important as organizing your documents. To help you compare your options, use the tool below, powered by Bankrate:

4. You may have a much higher deductible for hurricane damage

While damages from wind and wind-driven rain are covered by a standard homeowner's policy, many charge separate wind deductibles, which means higher out-of-pocket costs for you. The deductibles are usually based on a percentage (roughly 5% to 10%) of your home's insured value rather than a flat dollar amount.

That can really add up. For example, suppose your home is insured for $500,000 with a 5% wind deductible, and you have $30,000 worth of roof and siding damage from high winds. You’re responsible for $25,000, with your insurance covering only $5,000 of the damages.

Recently, too, insurers have been restricting coverage in areas frequently hit by natural disasters, making it harder to even find insurance coverage in disaster-prone areas — but there are some solutions to that.

5. You may qualify for other assistance

Most states’ emergency management agencies have information about other resources to help after a hurricane, such as emergency housing, medical and financial assistance from a variety of nonprofits and government agencies.

Start by typing your address in the tool at DisasterAssistance.gov to find out about aid in your area, including money for living expenses and rebuilding. You can also get in-person help at a FEMA disaster recovery center.

Look up the nearest one using the recovery center locator or the FEMA mobile app. You may also qualify for SBA Disaster Loan Assistance, a low-interest loan available for homeowners and renters to repair or replace damaged property. (Even though it’s offered by the U.S. Small Business Administration, you don’t need to be a business to qualify.) Also see links to the state emergency management agencies.

6. Fallen trees are usually covered

Even if a hurricane didn’t destroy your home directly, you may have some damage from fallen trees. This is generally covered by your homeowner's insurance, with one exception. If the tree was already dead or damaged before the hurricane, your insurance may decide the damage was caused by negligence or lack of maintenance and deny your claim.

If your tree damages a neighbor’s property — say, crushing a garage or fence — your neighbor should file a claim with his insurance company, which will generally pay to fix the damage. When a tree falls and doesn’t hit anything, insurance policies will typically pay just $500 to $1,000 — or sometimes nothing — for the cleanup.

7. Your insurer may pay for living expenses while you’re out of your home

Most homeowners policies pay for additional living expenses — including rent, food and other costs — for up to a year if the covered damage means you're unable to live in your home. In some policies, the insurer pays up to a certain percentage of your total coverage amount for additional living expenses. This may be the first money you get from your insurance company before it determines how much to pay to rebuild your home.

These living expenses can really add up if you’re out of your home for a while as you wait for your house to be repaired or rebuilt. Be sure to keep all the receipts for reimbursement. Some insurers provide debit cards for these expenses.

8. You should update your home inventory before disaster strikes

If you had a home inventory listing your possessions, and you kept it online or outside of your home, you’ll have a great head start when filing your claims. Otherwise, you may be able to piece together information that can help with your claim. Any photos you have of the rooms in your home can provide evidence to the insurer about items that were damaged.

To get a head start and help create a smoother claims process, take pictures of each room in your home, including closets, at least once a year so you have an up-to-date record of your possessions. Whenever you buy any big ticket items, like a new dishwasher or expensive jewelry, keep digital copies of your receipts so you have proof of ownership and value at hand when it comes time to file a claim. Consider keeping important documents like your home inventory in a fireproof, waterproof document safe; many reliable options are available for under $100.

After a hurricane, take new pictures before removing debris so that you have some documentation that the items were damaged in the storm. See How to Get Your Insurer to Pay Your Claims to read about how people have pieced together inventories after tornados and water-damage claims — and what they wish they would have done differently.

9. Your state may be able to help you with your claim

State insurance departments often dispatch consumer protection staff to disaster areas to answer questions and help you contact your insurer. Many insurance companies also have mobile claims units on the ground to assist with filing a claim and to answer any questions.

State insurance departments can also step in if you’re having trouble contacting your insurer or getting your claim paid. Many insurance departments also set up special mediation programs to help resolve disputes between residents and their insurance companies after a major disaster. For more information, see the National Association of Insurance Commissioners' insurance department map for contact information in your state.

10. Storing and protecting your sensitive documents is key

It is critical that in case of a disaster, you secure all the documents you will need for insurance claims or disaster relief. Without the proper documentation it can take much longer to get financial assistance and begin the recovery process.

For additional checklists and guidance on collecting and safeguarding important information, the following are a few of the most comprehensive resources available:

• AARP Weather Safety Checklist
• CDC Natural Disaster and Severe Weather Guides
• FEMA Disaster Supplies Checklist
• Red Cross Hurricane Supply List

If your personal property or income is impacted by a disaster, you will need to provide documentation to prove you have the right to request assistance from insurance providers and from government disaster assistance programs.

Paper Copy Storage: The best option for storing paper copies of important documents is in a fire- and waterproof safe, or in a bank safe deposit box. If you use a safe deposit box, ask your bank or check State laws to confirm who can and cannot access the safe deposit box should the lessee be unable to do so.

Electronic Copies: Store electronic copies of important documents in a password-protected format on a removable flash drive or an external hard drive and keep the storage device secure in your fireproof and waterproof box or safe.

Another option is to use a secure cloud-based service like Quicken LifeHub, Dropbox, Apple iCloud or Google Drive, to name a few. Just be sure you encrypt your documents or files before uploading them.

This all is also why Kiplinger recommends you create a financial plan for natural disasters.