A New Amazon Returns Location: Staples

A pilot program makes Staples another place for customers to drop off Amazon returns for packaging and shipment.

A pedestrian walks by a Staples office supply store on in San Francisco, California.
(Image credit: Getty Images)

Amazon is running a pilot program with some Staples stores for its customers to drop off items they'd like to return to the online retailer, usually at no cost to the customer.

The program is similar to what Amazon does with Kohl’s stores, allowing customers to return items at Kohl’s — with Kohl’s employees typically handling the packaging and shipping of the return. Customers use a bar code Amazon that sends when the customer initiates the return online. The Kohl's/Amazon partnership has been in place since 2017, and Amazon customers also have the option of dropping off returns at UPS stores and other retail sites that are designated Amazon Hub locations.

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Bob Niedt

Bob was Senior Editor at Kiplinger.com for seven years and is now a contributor to the website. He has more than 40 years of experience in online, print and visual journalism. Bob has worked as an award-winning writer and editor in the Washington, D.C., market as well as at news organizations in New York, Michigan and California. Bob joined Kiplinger in 2016, bringing a wealth of expertise covering retail, entertainment, and money-saving trends and topics. He was one of the first journalists at a daily news organization to aggressively cover retail as a specialty and has been lauded in the retail industry for his expertise. Bob has also been an adjunct and associate professor of print, online and visual journalism at Syracuse University and Ithaca College. He has a master’s degree from Syracuse University’s S.I. Newhouse School of Public Communications and a bachelor’s degree in communications and theater from Hope College.