Roku Breach Affects Thousands of Accounts — What To Know
Hackers likely used passwords from other subscriber accounts where data breaches occurred to gain access to Roku accounts. Experts advise changing your passwords regularly.
Roku has been hit by cyber hackers who gained access to 15,363 accounts and took usernames and passwords that customers also used on other websites, the TV streaming platform recently disclosed.
The breach, reported on March 8, occurred between December 28, 2023 and February 21, according to a disclosure notice with the Maine Attorney General's Office.
Roku said it has already reset the account passwords of those affected by the cyber attack, but encourages users to also take the following steps:
Sign up for Kiplinger’s Free E-Newsletters
Profit and prosper with the best of expert advice on investing, taxes, retirement, personal finance and more - straight to your e-mail.
Profit and prosper with the best of expert advice - straight to your e-mail.
What to do
- Review the subscriptions and the devices linked to your account, which you can view on your account dashboard.
- Always use a strong, unique password for each of your online accounts. For more information, visit Roku's how to create a strong and secure password for your account site.
- Regularly review statements from your account and obtain your credit report from one or more of the national credit reporting companies. You can obtain a free copy of your credit report online at www.annualcreditreport.com or by calling toll-free 1-877-322-8228.
Hackers tried to buy subscriptions
The breach is the latest in a long line of cyber attacks on businesses and follows a massive breach at 23andMe last December. The breach at the genetic testing company also involved hacks of accounts in which customers used the same passwords and usernames from other websites.
Experts warn customers to change their passwords often and don't use the same ones across accounts.
In a March 8 letter sent to users, Roku said that it observed suspicious activity "indicating that certain individual Roku accounts may have been accessed by unauthorized actors.”
After an investigation, Roku found that unauthorized actors likely obtained the usernames and passwords of subscribers from third-party sources, such as data breaches of other services that those subscribers use, and then used those same logins and passwords to gain access to Roku accounts.
“After gaining access, they then changed the Roku login information for the affected individual Roku accounts and, in a limited number of cases, attempted to purchase streaming subscriptions,” Roku said. “However, access to the affected Roku accounts did not provide the unauthorized actors with access to social security numbers, full payment account numbers, dates of birth, or other similar sensitive personal information requiring notification.”
To reset your Roku account, go to my.roku.com and use the “forgot password?” option on the sign-in page.
Roku users with any questions about the incident are encouraged to contact Roku at 1-816-272-8106 or by email at account-help@roku.com.
For more information regarding warning signs of identity theft, how to report identity theft and how to protect yourself, visit USA.gov’s Identity Theft webpage.
RELATED CONTENT
To continue reading this article
please register for free
This is different from signing in to your print subscription
Why am I seeing this? Find out more here
Joey Solitro is a freelance financial journalist at Kiplinger with more than a decade of experience. A longtime equity analyst, Joey has covered a range of industries for media outlets including The Motley Fool, Seeking Alpha, Market Realist, and TipRanks. Joey holds a bachelor's degree in business administration.
-
How to Help Your Kids Without Ruining Your Retirement
Here are some general considerations to ensure the gift of assets to your kids will not negatively affect your financial future.
By Mario Hernandez Published
-
AI to Power the Next Generation of Robots
The Kiplinger Letter There's increasing buzz that the tech behind ChatGPT will make future industrial and humanoid robots far more capable.
By John Miley Published
-
Blue Zones: A Blueprint for Adapting Health and Financial Security into Longevity
Many of the tactics used to increase longevity in "blue zones" are attainable, and as people age longer, habits and financial planning need to adapt accordingly.
By Quincy Williamson Published
-
Ease on Down the Road to Retirement
Want to keep working, just not as hard? A phased retirement may just be the answer.
By Kimberly Lankford Published
-
A Financial Checklist for Widows
An interview with a financial adviser about the financial steps widows should take.
By Janet Bodnar Last updated
-
You Should Be Investing in a 529 Now for Your Kids' or Grandkids' Tuition
Learn how to maximize investing in a 529, a state-sponsored college education savings account for qualifying educational expenses.
By Emma Patch Published
-
Get These 40 Earth Day Deals and Discounts
Monday, April 22, is Earth Day. Many of your favorite retailers are celebrating with deals on sustainable products, recycling services, and more
By Kathryn Pomroy Last updated
-
Free Coffee on National Cold Brew Day Saturday, April 20th
Just in time for National Cold Brew Day, Dunkin', Pilot and Flying J Travel Centers, La Colombe and Dutch Bros. are offering up crave-worthy deals.
By Kathryn Pomroy Published
-
Starbucks BOGO and New Sweet and Spicy Drinks
For a limited time, Starbucks is announcing four new "swicy" drinks that are both spicy and sweet.
By Kathryn Pomroy Published
-
Walmart Lawsuit: Get Up to $500 as Part of a $45 Million Settlement
You could be eligible to receive up to $500 as a result of Walmart's class-action lawsuit settlement.
By Erin Bendig Published