The Psychology of Being Scammed
Are you nice? Trusting? Well, you also might be scammed one day, if you’re not careful.
Have you ever wondered how some people become victims of scams, sending large amounts of money to crooks thousands of miles away?
Today’s story looks into the psychology of being scammed. This topic was requested by “Rod,” an attorney in Southern California, after his 60-year-old paralegal, “Debra,” was scammed out of $15,000 over a period of several days. As he explained:
“It began with her computer freezing, followed by a message instructing her to call a certain phone number. This led to Debra — who is a highly intelligent and a very sensitive person — giving them her credit card number. They charged more than what was quoted to repair the computer remotely, which never was fixed.
Sign up for Kiplinger’s Free E-Newsletters
Profit and prosper with the best of expert advice on investing, taxes, retirement, personal finance and more - straight to your e-mail.
Profit and prosper with the best of expert advice - straight to your e-mail.
“A month later they phoned, stating that a credit had been issued to her account due to the overcharge, but claimed to have made a mistake in refunding her thousands of dollars more than was originally taken.
“Over several days she received constant phone calls from these people — screaming — that she must go to her bank and wire back their overpayment, supposedly credited to her account. Of course, that was a lie. But instead of verifying the overpayment, she went to her bank multiple times and wired $15,000 to Thailand. It was all a scam, and she never told anyone about this until two weeks later!
“What is the psychology of being scammed? How to scammers get otherwise very intelligent people to give them thousands of dollars?” Rod wanted to know.
I put that question to Dr. Luis Vega, Professor of Psychology at California State University Bakersfield. His professional interests include methods of persuasion.
Step One: Lack of Knowledge + Vulnerability
“While no one is immune from becoming a victim, it is a myth that only gullible people get taken,” Vega says. “There are several psychological elements that unite to make a person an ideal scam victim, beginning with a lack of knowledge about the subject matter of the scam.”
He then asked this question: “Why don’t we hear about computer technicians being scammed like Debra? It is because they are knowledgeable about computers. You can’t fool them.”
Vega outlines the initial factors creating vulnerability that must be present for a scam to succeed:
- Someone who is not on guard for predators. It is painful to think that you could be a target.
- Typically, someone who is nice, vulnerable in terms of emotional need and who trusts others.
- Someone who, in this case as an example, does not know about computers and sends a distress signal, which is a cue for victimization.
- In addition, the person is not expecting to be attacked and sees the scammer as helpful. Here, the scammers camouflaged themselves as friends, spoke authoritatively and got into her computer, so she was conned into feeling they were legitimate experts.
Step Two: Incremental Commitment
Recall that Debra went to her bank on several occasions to wire money to the scammers but told no one. You are probably thinking, “How could this happen?” As I learned, the psychological term for this is Incremental Commitment. Vega shows how this concept keeps people trapped:
“In our society it is difficult to say no once you have said yes. So, once they get you to do one action it is easier for you to do another, even multiple times. As soon as you have committed yourself to a course of action, it is difficult to walk away! It becomes an automatic practice — as if you were following a script.
“We want to be seen as a team player. We want to follow the rules. Add to that intimidation and bullying. Debra was threatened. How many vacuum cleaners have been sold to people who fell victim to a high-pressure sales pitch and could not tell the salesperson to leave their home?”
Why Not Ask for Help?
So, why didn’t Debra ask for help? That would seem logical, right? Vega provides these reasons for her silence:
- Under conditions of stress, you feel intimated and your rational mind literally goes to sleep. You are in a state of shock.
- Realizing something is amiss, shame and embarrassment prevents you from seeking help.
“Predators rely on their target remaining compliant, trusting and following orders. Psychologically, the victim is completely unaware of how the mind enables this nightmare to unfold.”
And his recommendation for anyone caught in a similar situation?
“If it doesn’t feel right, press the power button. Turn off your computer and walk away. Ask questions of friends and colleagues before doing anything more.”
To continue reading this article
please register for free
This is different from signing in to your print subscription
Why am I seeing this? Find out more here
After attending Loyola University School of Law, H. Dennis Beaver joined California's Kern County District Attorney's Office, where he established a Consumer Fraud section. He is in the general practice of law and writes a syndicated newspaper column, "You and the Law." Through his column he offers readers in need of down-to-earth advice his help free of charge. "I know it sounds corny, but I just love to be able to use my education and experience to help, simply to help. When a reader contacts me, it is a gift."
-
Is a Phased Retirement Right for You?
Want to keep working, just not as hard? A phased retirement may just be the answer.
By Kimberly Lankford Published
-
Four Tips to Make Your Sales Presentation a Winner
Being prepared and not being boring can go a long way toward persuading a potential customer to buy into what you’re offering.
By H. Dennis Beaver, Esq. Published
-
Four Tips to Make Your Sales Presentation a Winner
Being prepared and not being boring can go a long way toward persuading a potential customer to buy into what you’re offering.
By H. Dennis Beaver, Esq. Published
-
Pros and Cons of Waiting Until 70 to Claim Social Security
Waiting until 70 to file for Social Security benefits comes with a higher check, but there could be financial consequences to consider for you and your family.
By Patrick M. Simasko, J.D. Published
-
Now Could Be Time for Private Investors to Make Their Mark
The venture capital crunch may be easing, but it isn't over yet. That means there could be direct investment opportunities for private deal investors.
By Thomas Ruggie, ChFC®, CFP® Published
-
How to Stop Boredom From Ruining Your Happy Retirement
Retirees who explore new interests and have an active social life are more likely to find joy — and even greatness — in the newfound freedom of retirement.
By Richard P. Himmer, PhD Published
-
The Life-or-Death Answers We Owe Our Loved Ones
How our life ends isn’t always up to us, but that question too often must be answered by loved ones and health care workers who don’t know what we would want.
By Joel Theisen, RN Published
-
Hot Tips for Home Buyers and Sellers Right Now
Real estate looks to be especially hopping this spring, thanks to pent-up demand and buyers adjusting to higher mortgage rates. Here’s how you can prepare.
By Pam Krueger Published
-
Is 100 the New 70?
Eating well, exercising, getting plenty of sleep and managing chronic stress can help make you a SuperAger. Funding that long life requires longevity literacy.
By Phil Wright, Certified Fund Specialist Published
-
Nine Lessons to Be Learned From the Hilton Family Trust Contest
Disclaimers, good communication, post-marital agreements and more could help avoid conflict in a family after the owners of a wealthy estate pass away.
By John M. Goralka Published