Complain and Be Heard

Getting our money back for the extended warranty and gap insurance we didn't want took patience and persistence.

photo of a grumpy cat
(Image credit: Getty Images)

Nearly everyone has a story about a defective product, disappointing service or a financial transaction gone awry. How to resolve those issues—which may involve hundreds or even thousands of dollars—is the subject of Complain and Get Results, by staff writer Emma Patch. I have my own tales of complaining and employing the strategies recommended in the article—and getting results.

I shared some details in my June 2019 column about my struggle with a car dealership that sold a used SUV to my daughter. I had helped her search for the vehicle and negotiate the price, but because she lived 900 miles away, in Wisconsin, she went to the dealer without me.

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Mark Solheim
Editor, Kiplinger's Personal Finance

Mark became editor of Kiplinger's Personal Finance magazine in July 2017. Prior to becoming editor, he was the Money and Living sections editor and, before that, the automotive writer. He has also been editor of as well as the magazine's managing editor, assistant managing editor and chief copy editor. Mark has also served as president of the Washington Automotive Press Association. In 1990 he was nominated for a National Magazine Award. Mark earned a B.A. from University of Virginia and an M.A. in Writing from Johns Hopkins University. Mark lives in Washington, D.C., with his wife, and they spend as much time as possible in their Glen Arbor, Mich., vacation home.