small business

6 Troublemaking Clients Chiropractors and Lawyers Should Refuse to Take

Chiropractors and lawyers should just say no to these six types of clients, who are either too difficult or too devious to work with. Just walk away!

Chiropractors and personal injury lawyers who have recently started their own practice are often tempted to accept just about anyone who has been in an auto accident, but “This can be a monumental mistake,” warns California attorney Shawn Steel.

Steel’s practice concentrates on personal injury law and strongly supports the chiropractic profession. He lectures at Palmer West Chiropractic, Life Chiropractic College West and Southern California University of Health Sciences.

“If there is one professional area where attorneys and chiropractors should be on the same page, it is in recognizing when to say, “Thanks for coming to see me, but I don’t think that my office will be able to help you.” He provided this list of red flags that must be recognized and immediately acted upon.

1. The Know-It-All

These people know more than the doctor and the lawyer combined. They constantly second guess the doctor and argue with their lawyer, consuming a tremendous amount of time and energy. 

It is usually better for your mental health to let that know-it-all patient go! This person brings nothing but aggravation to the lawyer’s office, often saying things like, “I had a friend who with the same facts as my case settled for eight times as much as you want me to take, so what’s wrong with you?”

2. The Grouch (a First Cousin of the Know-It-All)

The Grouch is easy to spot. Your staff members are the first ones to notice that you’ve got a Grouch in your office. Always listen to your staff as they will tell you the truth.

The Grouch complains about everything! They blame the staff for not setting their appointment as the best time, not giving them adequate advance notice, and make up stuff to gripe about. They take the joy out of practice for both doctors and lawyers.

They are miserable human beings. While it is best to unload this Grouch, you can try to rescue the situation by saying, “If you want to stay with us, you need to stop complaining.”

3. The Split Personality (a Cousin of the Grouch, a Real-Life Version of Dr. Jekyll and Mr. Hyde)

This person is miserable to your staff: insulting and yelling. However, they are as sweet as cotton candy to you. Give them one warning: “Yell at my staff one more time, and you are out of here! No one deserves to be spoken to that way.”

Doctors and lawyers need to understand there is a great liberation when you let that person go. Mentally, you are free from a burning, destructive sensation in your life.  Neither you nor your staff should have to experience this.

4. The Doctor/Lawyer Hopper

These people immediately trash the last lawyer/doctor who was handling their case. If it is just one attorney, or one doctor, that can happen. But if it is multiple doctors or lawyers? You must think, “This person will never be happy with me, no matter what I do. So why go through the effort, as I will no doubt get fired anyway.” Decline to accept them.

5. This Person Gives Me a Bad Feeling!

 If there is something inherently negative between you and this potential patient/client, do not accept them. You do not need a reason. It may not be rational, but trust your inner voice. “Trust the Force!”

6. Beware of the Wandering Thief

This person’s goal in life is to take advantage of anyone whose path they cross. They intend to cheat you before even walking through your door. They may have a legitimate accident case. They may be hurt. But their sole objective is a payout in their pockets and not yours!

After care is complete:

(A) The Wandering Thief fires the lawyer.

(B) Negotiates the case themselves with the insurance adjuster.

(C) Gets all the money, pays none of the treatment bills or attorney fees. Then they vanish.

The giveaway for the lawyer is that, after signing the retainer agreement, the client will pressure the lawyer to have the doctor order lots of medical testing, to generate high bills.

Once a settlement amount it negotiated – but not paid – they will be unhappy with the numbers, fire the lawyer and try to settle the case themselves.  Even if the attorney’s name is on the settlement check, they may forge the lawyer’s name, take the money and disappear.

A Business Prof Offers His Formula

Lyle Sussman, the former chairman and professor of management, College of Business, University of Louisville, offered this recommendation for anyone in business who needs to say “No.”

“Say no if there is a disconnect — differing expectations — between what the person thinks you will provide and what you know you can deliver.

“Every plastic surgeon can tell a story about a patient disappointed because the procedure did not produce the gorgeous effect they anticipated.”

About the Author

H. Dennis Beaver, Esq.

Attorney at Law, Author of "You and the Law"

After attending Loyola University School of Law, H. Dennis Beaver joined California's Kern County District Attorney's Office, where he established a Consumer Fraud section. He is in the general practice of law and writes a syndicated newspaper column, "You and the Law." Through his column he offers readers in need of down-to-earth advice his help free of charge. "I know it sounds corny, but I just love to be able to use my education and experience to help, simply to help. When a reader contacts me, it is a gift." 

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