Are You an Emotional Miser With Your Employees?

Managers who show their appreciation have much happier workers. Some employees even rank appreciation above pay for job satisfaction.

An older man stands in an office with his arms crossed and a stern look on his face.
(Image credit: Getty Images)

“Shirley,” from Atlanta, wrote: “Your recent articles about becoming CEO in a family-owned business and how not to treat your sales staff if elevated to a management position are especially relevant to our situation, and I could use some guidance. My father-in-law, ‘Big Al,’ was CEO and ran our ‘Point of Sale’ manufacturing and sales company here in the South, producing products that facilitate the sale of all sorts of things, such as in-store displays, eye-catching price tags, to fill-in-the-blanks advertising copy. My husband, ‘Little Al,’ was in charge of the actual manufacturing end of things and had little contact with salespeople.

“After Big Al suffered a disabling stroke, our board elevated my husband to CEO, which has proven to be problematic. When it comes to emotional intelligence, father and son are like night and day. Big Al is the warmest person on the planet, always showing appreciation for everyone here, especially our sales staff. My husband thinks that by just paying people appropriately, that’s all they need. We have lost two key people because, I believe, he just doesn't get it or care that people need to be appreciated and their suggestions given serious consideration for the good of the company. We both read you on How can I help him join the feeling human race?”

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H. Dennis Beaver, Esq.
Attorney at Law, Author of "You and the Law"

After attending Loyola University School of Law, H. Dennis Beaver joined California's Kern County District Attorney's Office, where he established a Consumer Fraud section. He is in the general practice of law and writes a syndicated newspaper column, "You and the Law." Through his column he offers readers in need of down-to-earth advice his help free of charge. "I know it sounds corny, but I just love to be able to use my education and experience to help, simply to help. When a reader contacts me, it is a gift."