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Tax Breaks

Stimulus Check Tracker: What's With the "Payment Status Not Available" Message on the IRS's "Get My Payment" Tool?

A lot of people are frustrated because they can't get any information from the IRS's stimulus payment tracking tool. Here's why.

With a fair amount of fanfare, the IRS recently released its "Get My Payment" tool. This online app—located on the IRS website at irs.gov/coronavirus/get-my-payment—is supposed to let you:

  • Check the status of your stimulus payment;
  • Confirm your payment type (paper check or direct deposit);
  • Get a projected direct deposit or paper check delivery date (or find out if a payment hasn't been scheduled); and
  • Enter your bank account information for direct deposit if the IRS doesn't have your direct deposit information and they haven't sent your payment yet.
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Unfortunately, however, many people (millions?) can't get any information out of this tool. They keep getting a message saying: "Payment Status Not Available. According to information that we have on file, we cannot determine your eligibility for a payment at this time." It can be very frustrating if you're one of the people getting this message every day—believe me, I know, because I'm one of them.

According to the IRS, there are several reasons why the "Get My Payment" tool will give you the "Payment Status Not Available" messages, including:

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For many of us, it looks like we'll just need to wait a little longer. The IRS updates the tool once per day (overnight), and they're working on adding more data to allow more people to use the tool. So, I guess working a little harder on being patient will do me some good.

(To find out how much money you'll get, use our Stimulus Check Calculator.)

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