Switch to a Bank With Lower Fees

Follow these steps to ensure a smooth transition.

Bank customers fed up with fees are showing their dissatisfaction with their feet: Some 10% switched banks last year, according to the 2012 J.D. Power and Associates Retail Banking Study. Most of the traffic is from big banks to small banks and credit unions, where fees (and, often, the employees) are friendlier. If you’re ready to act, here’s what you need to do.

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Senior Reporter, Kiplinger's Personal Finance