United Airlines' New Policy Could Get Passengers Permanently Banned
United Airlines quietly added a new headphone requirement to its contract of carriage. Here's what travelers need to know.
If you've got a United Airlines flight coming up soon, don't forget to pack your headphones in your carry-on bag. The major airline recently updated its contract of carriage to require passengers listening to music, movies or any other kind of media to wear headphones while doing so. Violating the new policy could get you temporarily or permanently banned from flying United.
For most travelers, the new rule will be a welcome change as you'll no longer have to hear the competing sounds of different passengers' music, cartoons and other entertainment while trying to relax on your flight.
But if you find yourself at your gate with no headphones in tow, are you doomed to fly in silence or else risk being kicked off the plane? Here's what travelers should know about the new United policy.
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What is United Airline's new headphone policy?
United Airlines new policy, as of February 27, says passengers who listen to media without headphones can be temporarily or permanently banned from flying on their airline. Specifically, the updated contract of carriage now includes "Passengers who fail to use headphones while listening to audio or video content" under its list of reasons for refusal of transport.
In the same section, the contract includes a ban on "voice or video calls after the aircraft doors have closed, while taxiing in preparation for takeoff, or while airborne." The aim of the rules seems to be to preserve the peace for your fellow passengers on board.
The move makes official what has already been considered proper airplane etiquette. Wearing headphones allows all passengers to be able to enjoy their preferred form of in-flight entertainment without disturbing others. Instead of being common courtesy, United has now made it a legally binding term that you agree to when you buy a ticket.
How to get a refund if you're kicked off of a United flight
If you weren't aware of the new policy and maybe don't fly often enough to know the unspoken rules of flying, you might find yourself getting in trouble with a United flight attendant.
If you are removed from a flight for violating the new headphone rule (or any other terms in the contract of carriage), you have options. According to the contract of carriage, "A passenger who is removed or refused transportation in accordance with this rule may be eligible for a refund upon request."
So, if you're caught in this situation, immediately contact United Airline's customer service or talk to an attendant at the gate to request a refund. You'll be refunded only for the unused portions of your flight. So if you're kicked off during a layover, you'll get a refund for the second leg (and return flight) of the trip, but not the flight that got you to your layover airport.
You might also be subject to cancellation fees and if you purchased a nonrefundable ticket, you might be out of luck. But it's always worth making the request anyway to find out what your options are.
Tips for using headphones on an airplane
Whether you forgot to pack a pair or you have a wireless set you're not sure will work on the plane, there are lots of ways to tune into your favorite in-flight playlist or that TV show you planned to binge on board. Here are a few tips:
- Bluetooth headphones should work just fine. Just tap airplane mode on your phone first and then toggle on Bluetooth. But bring a cable as a backup or make absolutely sure your wireless headphones are fully charged before you get to the airport so you don't find yourself with dead earbuds halfway through your flight.
- United Airlines may provide free headphones, but they'll likely come with an AUX cable. Many modern devices don't have that port anymore so you might not be able to use the free headphones with your own phone. But you can still connect it to the seatback screen to watch the shows or movies available there.
- Consider having a pair of travel-only headphones, specifically a cheap pair that won't hurt you too much if you lose them.
- Over-ear headphones are nicer for blocking out the noises of the aircraft but earbuds take up less space in your bag. For me, I choose based on the length of the flight. For roughly five hours or longer, I'm bringing my big noise-cancelling headphones. For shorter flights, I'm making do with earbuds.
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