Fix Student Loan Billing Errors, Group Says

A student loan servicer has caused 'confusion and financial distress' for 2.5 million borrowers, group says.

A graduation cap on a pile of hundred dollar bills.
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Student loan servicer MOHELA has caused "confusion and financial distress" for some 2.5 million borrowers over its billing errors following the reinstatement of student loan payments in October, according to a group of senators.

They are calling for MOHELA (the Higher Education Loan Authority of the State of Missouri) to "get its house in order immediately" and update borrowers of the error and its impact on their loans, along with the steps it will take to improve overall customer service and communication.

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Esther D’Amico
Senior News Editor

Esther D’Amico is Kiplinger’s senior news editor. A long-time antitrust and congressional affairs journalist, Esther has covered a range of beats including infrastructure, climate change and the industrial chemicals sector. She previously served as chief correspondent for a financial news service where she chronicled debates in and out of Congress, the Department of Justice, the Federal Trade Commission and the Commerce Department with a particular focus on large mergers and acquisitions. She holds a bachelor’s degree in journalism and in English.

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