4 Things You Should Never Say to Customer Service

Avoid these blunders if you want to get your problem resolved.

(Image credit: belchonock)

As we do increasingly more of our shopping online, it’s becoming common to interact with customer service electronically. But bravery builds behind the shield of email, and you can find yourself saying things you’d never dream of uttering face-to-face or over the phone. The consequences hit home when you fire off a blistering message to customer service – then get no reply.

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Bob Niedt
Contributor

Bob was Senior Editor at Kiplinger.com for seven years and is now a contributor to the website. He has more than 40 years of experience in online, print and visual journalism. Bob has worked as an award-winning writer and editor in the Washington, D.C., market as well as at news organizations in New York, Michigan and California. Bob joined Kiplinger in 2016, bringing a wealth of expertise covering retail, entertainment, and money-saving trends and topics. He was one of the first journalists at a daily news organization to aggressively cover retail as a specialty and has been lauded in the retail industry for his expertise. Bob has also been an adjunct and associate professor of print, online and visual journalism at Syracuse University and Ithaca College. He has a master’s degree from Syracuse University’s S.I. Newhouse School of Public Communications and a bachelor’s degree in communications and theater from Hope College.