Company Flouts Product Warranty: What Happens Next?

One man’s experience dealing with a defective washing machine serves as a lesson for consumers protected by law and companies that aren’t inclined to do the right thing.

A very small person appears to be pushing a large boulder up a rocky hill.
(Image credit: Getty Images)

It’s no secret that the life-span of major household appliances has shrunk dramatically. At one time, you bought a washer-and-dryer combo, and both appliances would last well over 20 years. Today, you would be lucky in some cases to see those essential home appliances remain trouble-free for two weeks.

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H. Dennis Beaver, Esq.
Attorney at Law, Author of "You and the Law"

After attending Loyola University School of Law, H. Dennis Beaver joined California's Kern County District Attorney's Office, where he established a Consumer Fraud section. He is in the general practice of law and writes a syndicated newspaper column, "You and the Law." Through his column he offers readers in need of down-to-earth advice his help free of charge. "I know it sounds corny, but I just love to be able to use my education and experience to help, simply to help. When a reader contacts me, it is a gift."