To help you understand the trends surrounding AI and other new technologies and what we expect to happen in the future, our highly experienced Kiplinger Letter team will keep you abreast of the latest developments and forecasts. (Get a free issue of The Kiplinger Letter or subscribe.) You'll get all the latest news first by subscribing, but we will publish many (but not all) of the forecasts a few days afterward online. Here’s the latest…
It usually takes a while for small businesses to adopt new technology. Compared to larger firms, smalls have tighter budgets and fewer employees to roll out new tech to.
But AI is bucking the traditional wait-and-see approach.
From just $107.88 $24.99 for Kiplinger Personal Finance
Become a smarter, better informed investor. Subscribe from just $107.88 $24.99, plus get up to 4 Special Issues
Sign up for Kiplinger’s Free Newsletters
Profit and prosper with the best of expert advice on investing, taxes, retirement, personal finance and more - straight to your e-mail.
Profit and prosper with the best of expert advice - straight to your e-mail.
Already, 58% of smalls use generative artificial intelligence, according to the 2025 Empowering Small Business Report, a recent survey by the U.S. Chamber of Commerce. That’s up from 40% in 2024, as more businesses harness AI chatbots, AI coding tools and image creation tools.
Most small businesses, defined in the survey as companies with fewer than 250 employees, believe their competitors are using AI or plan to do so soon. There are signs that AI adoption is helping businesses improve sales, keep customers, save money and otherwise enhance their operations.
AI use is sure to jump next year, too, as more AI tools become fully integrated into popular business software for marketing, payroll, accounting, inventory, sales, human resources and communications. Examples include QuickBooks, LinkedIn, Workday and Grammarly. Companies also tap the AI features built into search engines, such as Google and Perplexity, as well as AI tools from Facebook that make advertising on social media easier.
But that’s just the tip of the iceberg. Businesses even report using AI to navigate tariffs, find lower-cost suppliers, process returns, fulfill last-minute delivery, prevent fraud and develop customer insights, according to the survey.
AI trial and error
So what’s stopping some companies from taking the plunge? Top concerns include quality, cost and legal issues of AI tools. That hesitation comes with risk, as other businesses plow ahead and potentially gain an advantage.
Unlike large firms, most small businesses aren’t building custom AI tools from scratch, and instead are using it in traditional software and free options, such as OpenAI’s ChatGPT or Microsoft Office’s Copilot. And it’s not just office workers. Blue collar workers are increasingly using AI features in software designed for plumbers, electricians, painters and other tradespeople.
AI’s fast adoption is spurring small businesses to increasingly look for AI skills when hiring, and help current employees with AI training. “Nearly all (98%) small business AI users are working to upskill their employees,” according to the survey.
Still, it won’t be easy to find the best, most productive uses of AI. Strapped for time and money? Start by harnessing AI in software you have already purchased or try free tools. Don’t be surprised if some efforts fall short.
This forecast first appeared in The Kiplinger Letter, which has been running since 1923 and is a collection of concise weekly forecasts on business and economic trends, as well as what to expect from Washington, to help you understand what’s coming up to make the most of your investments and your money. Subscribe to The Kiplinger Letter.
Related Content
- Want to Shave 10 Hours Off Your Workweek? A Startup Expert Shows How AI Can Help
- AI in Accounting: The Future Is Here
- How to Adopt AI and Keep Employees Happy
-
Time Is Running Out to Make the Best Tax Moves for 2025Don't wait until January — investors, including those with a high net worth, can snag big tax savings for 2025 (and 2026) with these strategies.
-
4 Smart Ways Retirees Can Give More to CharityFor retirees, tax efficiency and charitable giving should go hand in hand. After all, why not maximize your gifts and minimize the amount that goes to the IRS?
-
If You Do One Boring Task Before Year-End, Make It This OneWho wants to check insurance policies when there's fun to be had? Still, making sure everything is up to date (coverage and deductibles) can save you a ton.
-
The AI Boom Will Lift IT Spending Next YearThe Kiplinger Letter 2026 will be one of strongest years for the IT industry since the PC boom and early days of the Web in the mid-1990s.
-
Amid Mounting Uncertainty: Five Forecasts About AIThe Kiplinger Letter With the risk of overspending on AI data centers hotly debated, here are some forecasts about AI that we can make with some confidence.
-
Worried About an AI Bubble? Here’s What You Need to KnowThe Kiplinger Letter Though AI is a transformative technology, it’s worth paying attention to the rising economic and financial risks. Here’s some guidance to navigate AI’s future.
-
How to Read a Company's Balance Sheet Like a Stock ProKnowing how to read this financial statement can help you separate strong companies from struggling ones.
-
How to Choose the Best Charities to Donate ToWhile you set your giving strategy, think about your values, and select organizations that will put your contributions to good use.
-
Will AI Videos Disrupt Social Media?The Kiplinger Letter With the introduction of OpenAI’s new AI social media app, Sora, the internet is about to be flooded with startling AI-generated videos.
-
What Services Are Open During the Government Shutdown?The Kiplinger Letter As the shutdown drags on, many basic federal services will increasingly be affected.
-
The Economy on a Knife's EdgeThe Letter GDP is growing, but employers have all but stopped hiring as they watch how the trade war plays out.
