Can You Trust Online Reviews?

You can learn a lot by studying the star ratings. Just don’t believe everything you read.

(Image credit: pichet_w)

For Mandana Yousefi, the road to becoming an online critic started with chicken fried rice. Yousefi had ordered takeout from a Chinese restaurant in Washington, D.C., and was about to dig in when she noticed four long strands of hair in her food. She called to complain and demand a refund, but the restaurant insisted that she order something else—and tried to charge her $1 more for the food she selected. As a “creepy side note,” Yousefi says, she was asked to return the fried rice.

Subscribe to Kiplinger’s Personal Finance

Be a smarter, better informed investor.

Save up to 74%

Sign up for Kiplinger’s Free E-Newsletters

Profit and prosper with the best of expert advice on investing, taxes, retirement, personal finance and more - straight to your e-mail.

Profit and prosper with the best of expert advice - straight to your e-mail.

Sign up

To continue reading this article
please register for free

This is different from signing in to your print subscription

Why am I seeing this? Find out more here

Daren Fonda
Senior Associate Editor, Kiplinger's Personal Finance
Daren joined Kiplinger in July 2015 after spending more than 20 years in New York City as a business and financial writer. He spent seven years at Time magazine and joined SmartMoney in 2007, where he wrote about investing and contributed car reviews to the magazine. Daren also worked as a writer in the fund industry for Janus Capital and Fidelity Investments and has been licensed as a Series 7 securities representative.