FTC: H&R Block 'Data Wiping' and Upgrade Policies Harm Taxpayers

The FTC says H&R Block deceives customers into paying more and makes downgrading unnecessarily difficult.

laptop with U.S. currency flying around it
(Image credit: Getty Images)

The Federal Trade Commission (FTC) filed a complaint against tax preparation company H&R Block, accusing the tax services provider of unfair and deceptive business practices. The allegations include “coercing” customers into paying more than necessary, running deceptive “free filing” ads, and unfair downgrade policies. 

“Companies using coercive techniques that harm consumers can expect to hear from the FTC," Samuel Levine, director of the FTC’s Bureau of Consumer Protection said in a release. According to Levine, H&R Block is one such company. 

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Katelyn Washington
Former Tax Writer

Katelyn has more than 6 years of experience working in tax and finance. While she specialized in tax content while working at Kiplinger from 2023 to 2024, Katelyn has also written for digital publications on topics including insurance, retirement, and financial planning and had financial advice commissioned by national print publications. She believes knowledge is the key to success and enjoys providing content that educates and informs.