Frequent Flyer Programs Are Under Scrutiny

The Department of Transportation is looking into airline loyalty programs.

People walking with suitcases past a window at an airport.
(Image credit: Getty Images)

Has your favorite frequent flyer program seemed a little lackluster recently? Well, the Department of Transportation is taking a look into it, as part of what they say has been "historic action to defend the rights of airline passengers and hold airlines accountable if they fail consumers" under Secretary Pete Buttigieg. 

The Transportation Department is looking into a few different factors that they say may "hurt travelers," Reuters reported. This reportedly includes transparency in award tickets, the transferability of miles, and how much notice consumers get when changes are made to programs, sources told Reuters. 

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Alexandra Svokos
Senior Digital Editor

Alexandra Svokos is the senior digital editor of Kiplinger. She holds an MBA from NYU Stern in finance and management and a BA in economics and creative writing from Columbia University. Alexandra has a decade of experience in journalism and previously served as the senior editor of digital for ABC News, where she directed daily news coverage across topics through major events of the early 2020s for the network's website, including stock market trends, the remote and return-to-work revolutions, and the national economy. Before that, she pioneered politics and election coverage for Elite Daily and went on to serve as the senior news editor for that group. 

Alexandra was recognized with an "Up & Comer" award at the 2018 Folio: Top Women in Media awards, and she was asked twice by the Nieman Journalism Lab to contribute to their annual journalism predictions feature. She has also been asked to speak on panels and give presentations on the future of media and on business and media, including by the Center for Communication and Twipe.