DirecTV and Disney had a face-off this month, and while it's now resolved, it wasn't without its impacts. In one corner, DirecTV, the U.S.’s third-largest pay TV provider, and in the other corner, the ultimate media giant, locked in a dispute over the terms of a new distribution deal for Disney-owned content.
The companies failed to resolve their differences before DirecTV’s rights to carry ESPN, ABC and other Disney-owned programming expired, which meant some channels went dark at the start of September — part-way through the US Open tennis tournament and just as NFL and college football seasons were getting underway.
The content blackout affected around 11 million customers for nearly two weeks. This past weekend, the companies announced they'd reached a preliminary agreement, and Disney networks were restored for DirecTV customers.
From just $107.88 $24.99 for Kiplinger Personal Finance
Be a smarter, better informed investor.
Sign up for Kiplinger’s Free Newsletters
Profit and prosper with the best of expert advice on investing, taxes, retirement, personal finance and more - straight to your e-mail.
Profit and prosper with the best of expert advice - straight to your e-mail.
During the blackout, DirecTV offered impacted customers a $20 credit they had to go claim. Now that the blackout is over, however, the credit is no longer on offer.
How to get a DirecTV blackout credit
Any time you are missing channels you should have on DirecTV, like with this blackout, you can head to the company's TV Promise page to see if you're eligible for a credit.
On that page, you select your TV service from the drop-down menu and enter your zip code. Next, select the "Search" button to check for service disruption in your area and see if you're eligible for a one-time credit offer. Third, if you do qualify, go to the "Explore bill credits" section of the TV Promise page and select the appropriate button to initiate a $20 credit.
Now that the Disney blackout is over, if you search your information, you'll likely see there are no available credits, since the channels have been restored.
But if you already applied for the credit and are wondering where it is, DirecTV advised: “Blackout credits can take up to two billing cycles until they appear on your DIRECTV bill. If you currently have a pending blackout credit on your bill, you’ll need to wait for the next bill cycle to request a new blackout credit.”
Will a blackout happen again?
As well as all ESPN network channels and ABC-owned stations, Disney-branded channels Freeform, FX and National Geographic channel went dark on DirecTV for almost two weeks. Last year, a similar disagreement between Disney and Charter Communications, which owns the Spectrum TV service, lasted 12 days.
The new deal between DirecTV and Disney, according to Variety, is preliminary, but the channels are restored "while both parties work to finalize a new, multiyear contract." The hope is that if this is a multiyear contract, customers won't face a similar situation at least for a few years.
Meanwhile, DirecTV customers will have to pay more for the service soon. The company announced new prices will be taking effect October 6.
Related Content
-
Trade Uncertainty Sparks Whipsaw Session: Stock Market TodayVolatility is making a cameo here in mid-October, a generally positive month marked by its historic stock market events.
-
How to Add Your Passport to Google WalletTravelers can now store and use their digital passport on Android for faster, more secure airport experiences.
-
How to Add Your Passport to Google Wallet
Travelers can now store and use their digital passport on Android for faster, more secure airport experiences.
-
Boost Your HSA Savings with These Smart and Savvy MovesWednesday is National HSA Awareness Day. Health Savings Accounts (HSAs) provide savers with a triple tax benefit and even more if you adopt these strategies.
-
How the One Big Beautiful Bill Will Change Charitable GivingTaxpayers who don't itemize will be able to take a bigger deduction for donations, which could boost giving. However, high-income donors could see their tax benefits reduced.
-
A 'Fast, Fair and Friendly' Fail: Farmers Irks Customers With Its Handling of a Data BreachFarmers Insurance is facing negative attention and lawsuits because of a three-month delay in notifying 1.1 million policyholders about a data breach. Here's what you can do if you're affected.
-
Retirement Road Trips with Pets: Tips for Traveling with Your Dog or CatHitting the road for a retirement adventure with your pet? Check out these tips to keep your furry friend happy and safe on the journey!
-
This Is How Much You'll Have to Pay to Share Streaming ServicesIt now costs more to share streaming services with family members who don't live with the account holder. Here's what Netflix, Amazon, Hulu and Disney+ charge.
-
Credit Cards That Actually Reward Your LoyaltyIf you have bank or investment accounts with your credit card issuer, you may qualify for extra cash back, waived fees and other benefits.
-
The 10 Most Valuable Vacation Destinations for Retirees in 2026Whether traveling within the U.S. or internationally, retirees can find a perfect blend of relaxation and excitement in these destinations, all while staying within budget.
