Tired of Unwanted Calls? Here's How to Help Thwart the Robocaller Invasion
Consumers have an array of weapons at their disposal in the fight to help keep those infuriating interruptions at bay. Plus, what you can do if you answer a call by mistake.
If you're like most Americans, you probably receive at least five or more unsolicited telemarketing and "robocalls" every week.
And even if your phone number is registered on the FTC's National Do Not Call Registry, chances are you're still receiving these calls.
Is there anything you can do to reduce the number of annoying calls, short of disconnecting your phone? The answer is: Possibly.
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Why the Do Not Call Registry doesn't work
The FTC opened the National Do Not Call Registry in 2003 to comply with the Do-Not-Call Implementation Act of 2003. Its website, www.donotcall.gov, enables consumers to register phone numbers that they don't wish telemarketers to call.
Note that registration prohibits only sales calls. You still may receive calls from politicians and political action committees (PACs), charitable organizations, debt collectors and survey conductors.
For several years, the Do Not Call Registry actually eliminated most telemarketing calls. Consumers with Caller ID and call-blocking features could also block future calls if they had recorded the actual phone number of the caller. As a last resort, consumers could report the phone numbers of violators.
But advances in technology and a lack of industry oversight have enabled the telemarketers to once again get the upper hand.
Why?
The Do Not Call Registry applies only to calls made by U.S.-based companies. Today, many telemarketing calls originate outside the U.S.
Many telemarketers and scammers now use the internet as their telephone carrier, rather than traditional telephone lines, making it nearly impossible to block the callers.
Most telemarketers don't use real phone numbers, or their phone numbers aren't displayed on Caller ID, making the act of reporting violators and number blocking completely ineffective.
You may never be able to completely stop the annoying calls, but you can use technology against them.
Here are some ways to try to rein in the robocallers:
Mobile solutions
Most cell service providers offer proprietary tools to reduce robocall volume, though these services may also block calls from people you know who keep their identities private. And many robocalls still find ways to get through.
Another solution is to download third-party cellphone apps such as RoboKiller, Hiya and Truecaller. These apps, available for both iPhones and Android phones, maintain databases of thousands of known robocall numbers and identities.
When the app detects a telemarketer or robocaller, it may automatically prevent the call from going through. Keep in mind, however, that some of these services charge a monthly fee.
Landline solutions
Even though landlines are gradually going the way of the dinosaur, those who do use them are as harassed by robocalls as their mobile counterparts. Fortunately, there are solutions for wired phone users:
Hardware solutions. Companies like CPR, MCHEETA and Digifone manufacture call-blocking devices that go between your landline phone and the wall jack.
These devices store thousands of known telemarketing numbers in their memory. When they identify a number or receive a call where the number or identity isn't displayed, they can prevent the call from going through.
If you're considering such a device, research it carefully. Common complaints are that they're difficult to set up and sometimes block legitimate phone calls. Also, with telemarketers constantly creating new numbers, the device's database may become outdated very quickly.
Online solutions. Verizon Call Filter, Nomorobo and AT&T ActiveArmor are spam-blocking apps available for many landline users with Voice over Internet Protocol (VoIP) phone services. Check your landline service provider to find out which services are available and their costs.
Sacrificing privacy for convenience
Keep in mind that both mobile and landline call-blocking services maintain logs of every single call you receive, including those from friends and family.
For the convenience of blocking unwanted calls, you need to feel comfortable with sacrificing a degree of personal privacy.
Before you sign up for any of these services, check their privacy policy to find out what they do to protect your information.
If you mistakenly answer a telemarketing call
Even the most vigilant phone monitor sometimes mistakenly answers a telemarketing or robocall. If you do, it's important not to engage the caller.
Hanging up immediately is the best response, but if you must stay on the line:
- Don't fall for an offer to add your number to its do-not-call list. This only tells the robocaller that yours is a real number (remember that a robocaller may call thousands of numbers, real or not, at the same time).
- Don't say a word — especially not the word "yes" — to seemingly innocuous questions, such as "Am I speaking to (your name)?" Telemarketers have been known to record affirmative responses and use them as a voice signature to authorize fraudulent credit card charges for purchases placed by phone.
You may never be able to fully stop the invasion of robocallers, but these strategies may empower you to reduce their threat to your peace of mind.
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