Thwarting the Robocaller Invasion
Consumers have an array of weapons at their disposal in the fight to help keep those infuriating interruptions at bay.

If you’re like most Americans, you probably receive at least five or more unsolicited telemarketing and “robocalls” every week. And even if your phone number is registered on the Federal Trade Commission (FTC)’s National Do Not Call Registry, chances are you’re still receiving these calls.
Is there anything you can to reduce the number of annoying calls, short of disconnecting your phone? The answer is: possibly.
Why the Do Not Call Registry doesn’t work
The FTC opened the National Do Not Call Registry in 2003 to comply with the Do-Not-Call Implementation Act of 2003. Its website, www.donotcall.gov, enables consumers to register phone numbers that they don’t wish telemarketers to call.

Sign up for Kiplinger’s Free E-Newsletters
Profit and prosper with the best of expert advice on investing, taxes, retirement, personal finance and more - straight to your e-mail.
Profit and prosper with the best of expert advice - straight to your e-mail.
Note that registration only prohibits sales calls. You still may receive calls from politicians and political action committees, charitable organizations, debt collectors and survey conductors.
For several years, the Do-Not-Call Registry actually eliminated most telemarketing calls. Consumers with Caller ID and call-blocking features could also block future calls if they had recorded the actual phone number of the caller. As a last resort, consumers could report the phone numbers of violators.
But advances in technology and a lack of industry oversight have enabled the telemarketers to once again get the upper hand.
Why?
- The Do-Not-Call Registry applies only to calls made by U.S.-based companies. Today, many telemarketing calls originate outside the U.S.
- Many telemarketers and scammers now use the internet as their telephone carrier, rather than traditional telephone lines, making it nearly impossible to block the callers.
- Most telemarketers don’t use real phone numbers or their phone numbers aren’t displayed in Caller ID, making the act of reporting violators and phone number blocking completely ineffective.
Is there any way to rein in the robos?
You may never be able to completely stop the annoying calls, but you can use technology against them.
Mobile solutions
Most cellular service providers offer features such as anonymous call blocking to reduce robocall volume. But these services may also block calls from people you know who keep their identities private. And many robocalls still find ways to get through.
Another solution is to download third-party cellphone apps such as RoboKiller and Nomorobo. These apps, which are available for both iPhones and Android-based phones, maintain databases of thousands of known robocall numbers and identities. When the app detects a telemarketer or robocaller, it may automatically prevent the call from going through. Keep in mind, however, that both of these services charge a monthly fee.
Landline solutions
Even though landlines are gradually going the way of the dinosaur, those who do use them are as harassed by robocalls as their mobile counterparts. Fortunately, there are solutions for wired phone users.
- Hardware solutions: Companies like CPR, MCHEETA and DigiFone manufacture call-blocking devices that go between your landline phone and the wall jack. These devices store thousands of known telemarketing numbers in their memory. When they identify a number or receive a call where the number or identity isn’t displayed, they can prevent the call from going through. If you’re considering such a device, research them carefully. Common complaints are that they’re difficult to set up, sometimes block “real” phone calls, and that with telemarketers constantly creating new numbers the device’s database may become outdated very quickly.
- Online solutions: Nomorobo is also available for landline users with Voice Over Internet Protocol (VoIP) phone services, which are generally offered by internet and cable service providers. Check the Nomorobo website to see if your provider is supported. The service is currently free for landline users.
Sacrificing privacy for convenience
Keep in mind that both mobile and landline call-blocking services maintain logs of every single call you receive, including those from friends and family. For the convenience of blocking unwanted calls, you need to feel comfortable with sacrificing a degree of personal privacy. Before you sign up for any of these services, check their privacy policy to find out what they do to protect your information.
If you mistakenly answer a telemarketing call
Even the most vigilant phone monitor sometimes mistakenly answers a telemarketing or robocall. If you do, it’s important not to engage the caller. Hanging up immediately is the best response, but if you must stay on the line:
- Don’t fall for an offer to add your number to its do not call list. This only tells the robocaller that yours is a real number (remember that a robocaller may call thousands of numbers, real or not, at the same time).
- Don’t say a word — especially not the word “Yes” — to seemingly innocuous questions, such as “Am I speaking to (your name)?” Telemarketers have been known to record affirmative responses and use them as a voice signature to authorize fraudulent charges to credit cards purchases placed by phone.
You may never be able to fully stop the invasion of robocallers, but these strategies may empower you to reduce their threat to your peace of mind.
Get Kiplinger Today newsletter — free
Profit and prosper with the best of Kiplinger's advice on investing, taxes, retirement, personal finance and much more. Delivered daily. Enter your email in the box and click Sign Me Up.

Joelle Spear, CFP® is a financial adviser and a partner at Canby Financial Advisors in Framingham, Mass. She has an MBA with a finance concentration from Bentley University. Securities and advisory services offered through Commonwealth Financial Network®, Member FINRA/SIPC, a Registered Investment Adviser.
-
Is Your Social Security Earnings Record Wrong? Here's How to Fix It
Your Social Security benefits are based on your Social Security earnings record. It's important to review your records to avoid having your benefits reduced.
-
Stock Market Today: Markets Discount Another U.S. Downgrade
After Friday's closing bell, Moody's followed Standard & Poor's and Fitch and cut its rating on U.S. government debt.
-
Donating Complex Assets Doesn't Have to Be Complicated
If you're looking to donate less-conventional assets but don't know where to start, this charity executive has answers, such as considering a donor-advised fund (DAF) for its tax benefits and ease of use.
-
Think a Repeal of the Estate Tax Wouldn't Affect You? Wrong
The wording of any law that repeals or otherwise changes the federal estate tax could have an impact on all of us. Here's what you need to know, courtesy of an estate planning and tax attorney.
-
In Your 50s? We Need to Talk About Long-Term Care
Many people don't like thinking about long-term care, but most people will need it. This financial professional recommends planning for these costs as early as possible to avoid stress later.
-
Social Security Pop Quiz: Are You Among the 89% of Americans Who'd Fail?
Shockingly few people have any clue what their Social Security benefits could be. This financial adviser notes it's essential to understand that info and when it might be best to access your benefits.
-
Two Estate Planning Issues You Should Never Overlook
This estate planning attorney explains why proper asset titling and beneficiary designations make a big difference when it's time to transfer your wealth.
-
The Three Retirement Tax Issues I Nag My Clients About
A financial professional highlights areas of tax planning that retirees should have on their radar as they finalize their retirement plan.
-
How to Turn Education Planning Into Retirement Planning
Nervous about investing in a 529 plan? If college doesn't pan out, the money can now be rolled over into a Roth IRA, which will grow tax-free until retirement.
-
How Financial Advisers Can Help Clients Navigate the SSFA
The Social Security Fairness Act's big changes and new opportunities could require adjustments in tax strategy for some Social Security recipients.