Chase Bank Reports Duplicate Zelle Payments Glitch

Chase bank customers complained online about double payments and fees from the Zelle payment service.

The Chase bank phone app on a person's smartphone screen.
(Image credit: Getty Images)

Customers of Chase Bank and other financial institutions have benefited from the increased speed and convenience of new peer-to-peer payment services, but things don't always go smoothly. 

After a swirl of online complaints, Chase Bank on Friday acknowledged a widespread Zelle glitch wreaking havoc on its customers' bank balances.

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Ben Demers
Audience Engagement Manager, Kiplinger.com

Ben Demers manages digital content and engagement at Kiplinger, informing readers through a range of personal finance articles, e-newsletters, social media, syndicated content, and videos. He is passionate about helping people lead their best lives through sound financial behavior, particularly saving money at home and avoiding scams and identity theft. Ben graduated with an M.P.S. from Georgetown University and a B.A. from Vassar College. He joined Kiplinger in May 2017.