Many Bank of America customers opened their accounts to a surprise: They apparently had no money.
This was, of course, nothing more than a glitch in the system. Bank of America said "some mobile and online banking clients experienced an issue accessing their accounts and balance information" on Wednesday. While the banking giant did not share details of what was behind the problems, the bank did say the issues were being addressed and "have been fully resolved."
Users started reporting outages at Bank of America on the site DownDetector shortly after 12 p.m. ET Wednesday, with reports peaking at about 1:30 p.m. Reports of problems have since dropped off, although there were still a handful of users reporting issues as of Thursday morning.
From just $107.88 $24.99 for Kiplinger Personal Finance
Be a smarter, better informed investor.
Sign up for Kiplinger’s Free Newsletters
Profit and prosper with the best of expert advice on investing, taxes, retirement, personal finance and more - straight to your e-mail.
Profit and prosper with the best of expert advice - straight to your e-mail.
The bank serves 69 million U.S. consumer and small business clients, with over 15,000 ATMs in the U.S. Bank of America / Merrill Lynch Wealth Management were voted by our readers in Kiplinger Readers' Choice Awards for wealth managers earlier this year with recognition for trustworthy advisers.
Bank of America customers said on Reddit they weren't able to log into their accounts on the app or online. Some who were able to log in encountered account balances of $0.00.
"My account says ‘some accounts are temporarily unavailable,’ and there are dashes showing for my savings and debit card balances. However, when I click on the account directly, I can see the balance," one person wrote on Reddit.
On top of obvious concerns about where their money went, people were worried about if they'd be able to make payments, like for rent and home renovations, or if they'd be hit with overdrafts. Credit card balances, however, were still appearing, customers noted — not without some snark.
As more of our lives move online, technical glitches like this seem to be becoming more frequent. A massive CrowdStrike tech outage this summer, for instance, led to problems at airports and hospitals and for 911 systems and some TV broadcasters. In that case, though, financial systems were largely unaffected. While we're also becoming used to data breaches in cyberattacks, it's important to note that not all tech outages are caused by nefarious actors. The CrowdStrike outage, for example, was from a tech update gone wrong.
Even so, it's important to stay calm and vigilant in cases like this. Don't do anything you wouldn't do on any other day, like transferring or accepting transfers of money from unknown actors. If you get a call or text from an unfamiliar number saying it's from your bank and asking for identifying information, hang up and call the bank directly.
Some impacted customers took the outage in stride. One reported user wrote on Reddit: "Zero balance for me. Good timing, though. I'm about to go through a divorce. Half of zero is zero!"
Related Content
-
The Most Popular Apps for Retirement Planning in 2025A J.D. Power survey ranks retirement planning apps based on customer service and satisfaction. Does your financial app make the cut?
-
Don't Disinherit Your Grandchildren: The Hidden Risks of Retirement Account Beneficiary FormsStandard retirement account beneficiary forms may not be flexible enough to ensure your money passes to family members according to your wishes. Naming a trust as the contingent beneficiary can help avoid these issues. Here's how.
-
This Is How Life Insurance Can Fund Your Dreams NowBeyond a death benefit, life insurance can provide significant financial value and flexibility through 'living benefits' while you are still alive, helping with expenses like education, business ventures or retirement.
-
Potential Trouble for Retirees: A Wealth Adviser's Guide to the OBBB's Impact on RetirementWhile some provisions might help, others could push you into a higher tax bracket and raise your costs. Be strategic about Roth conversions, charitable donations, estate tax plans and health care expenditures.
-
How to Plan Your First International Trip After RetirementRetirement paves the way for a world of exciting (and intimidating) experiences. An overseas journey can be an ideal way to embrace this new phase of life.
-
My First $1 Million: Retired Magazine Editor, 70, Boise, IdahoEver wonder how someone who's made a million dollars or more did it? Kiplinger's My First $1 Million series uncovers the answers.
-
From Mortgages to Taxes to Estates: How to Prepare for Falling Interest RatesAs speculation grows that the Federal Reserve will soon start lowering interest rates, now is a good time to review your financial plans for housing, estate, taxes, investing and retirement to make the most of potential changes.
-
This Is How Lottery Winners Build Lasting Legacies, From a Financial ProfessionalWinning a massive lottery jackpot, like the recent $1.4 billion Powerball, requires seeking immediate legal and financial counsel, protecting your identity and winnings and planning your legacy.
-
Is It Worth Upgrading to the iPhone 17?The iPhone 17 is here. Learn what's new, where the best deals are and whether it's worth the switch.
-
I'm an Investment Strategist: This Is How the Fed's Next Rate Move Could Impact Your WalletInterest rate cuts might be coming, which could affect everything from your credit card debt to your mortgage. It's smart to prepare now — here's how.
