How Airlines' Twitter Customer Service Ranks

Find out which ones respond best to customers' tweets.

I have written in the past that a good way to get airlines to respond to your complaints is to post them on Twitter. Some airlines are better than others, though, at addressing complaints on this social networking site. "Which ones?" you ask.

Well, the folks at Airfarewatchdog.com had the same question, so they picked six airlines and monitored their tweets to see how good their customer service on Twitter was. Here's what they found:

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Cameron Huddleston
Former Online Editor, Kiplinger.com

Award-winning journalist, speaker, family finance expert, and author of Mom and Dad, We Need to Talk.

Cameron Huddleston wrote the daily "Kip Tips" column for Kiplinger.com. She joined Kiplinger in 2001 after graduating from American University with an MA in economic journalism.