“There is a huge market – millions of people – that could be a missed opportunity for American business,” says author Susan Golden, who teaches at the Stanford Graduate School of Business and is considered one of the nation’s leading experts on the impact of longevity on our economy.
So, who are these people?
“The U.S. Census tells us they are the 10,000 people turning 65 every day. In the time it takes to read this sentence, another 20 will join that group. More importantly, in 15 years, Americans aged 65 and older will outnumber those under age 18,” she points out.
Sign up for Kiplinger’s Free E-Newsletters
Profit and prosper with the best of expert advice on investing, taxes, retirement, personal finance and more - straight to your e-mail.
Profit and prosper with the best of expert advice - straight to your e-mail.
In her book, Stage (Not Age) How to Understand and Serve People Over 60 – The Fastest Growing, Most Dynamic Market in the World, she urges American businesses to understand the importance of paying attention to groups of adults pursuant to their stage in life – not their age – and to discover where they are, what they are doing, their needs and desires.
“The objective of business must be to provide the products and services they need and want,” she underscores.
Major mistakes businesses make in an aging world
Stage (Not Age) is a fascinating read, and it makes clear that missteps can be costly. I sat down with her, and she gave a by-the-numbers list of the mistakes – the flawed thinking, what not to do – that the American business community needs to be aware of and avoid.
1. Don’t think of older adults as one market and aging as a problem.
Why is this flawed thinking? Our aging population is anything but a problem to business leaders who see the market potential in people over 60 who are in fact a deeply diverse population. They are traveling through different life stages, want and need different products and services.
2. Don’t look at all people as only going through three stages in life: Education, Work and Retirement.
Why is this flawed reasoning? Today, we are living century-long lives. We will have much longer employment spans, which will integrate career breaks for continuous learning opportunities and for caregiving.
Notions of working just so you can retire will be replaced with the goal of having a purpose in your community, not merely sitting back and watching television. As we live long, and retain the ability of being productive and contribute to society, fewer of us will consider leisure as a goal in itself.
Therefore, business must consider the population as having multi-stage lives that will not be defined by age and will produce a wealth of new business opportunities.
3. Don’t fail to develop user-friendly, age-focused products and services to help extend “health span” as opposed to life span.
Consequences: It is essential, faced with this ever-increasing population of older people, to design products with a multi-generation perspective. Those who only have a “one-size-fits-all” approach or only target the 18- to 34-year-old demographic will lose business. One good example is Oxo kitchen utensils. They are great for all ages, but they were designed with ease of use for older people. BMW modified their dashboards to fit the needs of older drivers, which also benefit those who are younger.
4. Don’t fail to develop a longevity strategy for your employees.
Consequences: You will lose good people. Employees will have a 60-year career span. Employers need to integrate upskilling opportunities, continuous learning, career breaks and financial planning assistance. Companies will potentially have five generations working for them. It will be a family who have been with the company for decades, enriching the bottom line.
5. Don’t think of your customers and employees as “elderly” or as “seniors.”
This is flawed thinking that minimizes their value! Embrace the new narratives around aging versus the simple concept of old. As our population ages, retaining physical and mental health, it is best to think of them as living a vibrant life. Call it, “furtherhood,” going further into new and productive stages of their lives.
6. Don’t be an ageist in hiring or in the workplace.
That includes showing bias against older job applicants, failing to consider the dignity of your older employees or job applicants or refusing to support programs to promote health and longevity for older workers.
Consequences: Not only is ageism the last acceptable “ism” out there, bias against older applicants or employees is an engraved invitation to finding yourself as a defendant in an age-discrimination lawsuit.
7. Don’t fail to support caregiving needs and refuse to offer paid family leave for all your employees.
Results? Expect enormous turnover. Unhappy employees. If you do, you will lose the institutional knowledge and creativity that comes with people who are familiar with your business strategy, its needs and abilities.
8. Don’t establish a rigid obligatory retirement age for all employees.
Consequences: You will lose the opportunity to harness their wisdom and creativity that comes with it. This is the perfect recipe for hostility. Instead, realize that some employees might like the idea of greater flexibility on time commitments and want to remain employed.
The better approach is to help employees reset life priorities, repurpose the direction of their lives and transition into new opportunities within the company and externally.
An insightful employer should consider the older employees as moving into renaissance years where they have the ability to bring creative ideas to the floor with wisdom and experience.
How Age + Wisdom Encourages Entrepreneurship
We concluded our interview with Susan’s encouraging, optimistic view of the future:
“Research shows that the most successful companies – outside of tech – are those that are started by people 55 and older. Twenty-five percent of new entrepreneurs are 55 to 64. It is an area that is simply exploding! We are hearing terms such as ‘olderpreneurs and seniorpreneurs.’
“This amazing group of older Americans – who have decades of practical work experience under their belts – are wonderfully situated to go out on their own, and they are doing it! People 55 or older owned 43% of the country’s small businesses in 2020. Their success rate is far higher than that of the typical new venture, which has a 11.1% rate of failure in the first year compared to founders who are 60 plus, who have only an 8.2% failure rate (according to JPMorgan Chase Institute research).
“They are going to surprise us all in wonderful ways!”
In my opinion, Stage (Not Age) is a must-read for those CEOs who see the future as part of their business life today.
-
Stock Market Today: Have We Seen the Bottom for Stocks?Solid first-quarter earnings suggest fundamentals remain solid, and recent price action is encouraging too.
-
Is the GOP Secretly Planning to Raise Taxes on the Rich?Tax Reform As high-stakes tax reform talks resume on Capitol Hill, questions are swirling about what Republicans and President Trump will do.
-
Social Security Is Taxable, But There Are WorkaroundsIf you're strategic about your retirement account withdrawals, you can potentially minimize the taxes you'll pay on your Social Security benefits.
-
Serious Medical Diagnosis? Four Financial Steps to TakeA serious medical diagnosis calls for updates of your financial, health care and estate plans as well as open conversations with those who'll fulfill your wishes.
-
To Stay on Track for Retirement, Consider Doing ThisWriting down your retirement and income plan in an investment policy statement can help you resist letting a bear market upend your retirement.
-
How to Make Changing Interest Rates Work for Your RetirementHigher (or lower) rates can be painful in some ways and helpful in others. The key is being prepared to take advantage of the situation.
-
Within Five Years of Retirement? Five Things to Do NowIf you're retiring in the next five years, your to-do list should contain some financial planning and, according to current retirees, a few life goals, too.
-
The Home Stretch: Seven Essential Steps for Pre-RetireesThe decade before retirement is the home stretch in the race to quit work — but there are crucial financial decisions to make before you reach the finish line.
-
Three Options for Retirees With Concentrated Stock PositionsIf a significant chunk of your portfolio is tied up in a single stock, you'll need to make sure it won't disrupt your retirement and legacy goals. Here's how.
-
Four Reasons It May Be Time to Shop for New InsuranceYou may be unhappy with your insurance for any number of reasons, so once you've decided to shop, what is appropriate (or inappropriate) timing?
