Complaints that Get Results (and Replies that Win You Customers)

Not happy? A couple of simple steps will help get your complaint noticed. And if you’re on the receiving end of a complaint, how you craft your response can make a big difference, too.

Four people holding up frustrated emoji faces.
(Image credit: Getty Images)

As an attorney who deals with consumer issues, I am often copied (or cc’d) on complaints readers have sent to businesses, governmental agencies and professional service providers. Some of these complaint letters are easy to read, coming right to the point, outlining what happened and the desired outcome.

Others require setting up a Ouija board and asking the spirit world to help me understand what my reader is upset about.\

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H. Dennis Beaver, Esq.
Attorney at Law, Author of "You and the Law"

After attending Loyola University School of Law, H. Dennis Beaver joined California's Kern County District Attorney's Office, where he established a Consumer Fraud section. He is in the general practice of law and writes a syndicated newspaper column, "You and the Law." Through his column he offers readers in need of down-to-earth advice his help free of charge. "I know it sounds corny, but I just love to be able to use my education and experience to help, simply to help. When a reader contacts me, it is a gift."