Getting Good Service

We rated the customer service of large financial service firms for accessibility, reliability, responsiveness and knowledgeable answers.

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While we were in Michigan over the summer, our Washington, D.C., house was undergoing a serious makeover. When we embarked on this project, friends and family warned us about the delays and disappointments we were likely to face with the contractor. It wouldn’t matter who, they said. It’s just the nature of the business. After we negotiated and signed the contract, I steeled myself for uncomfortable interactions and veiled threats to keep the work flowing and the quality high—from 800 miles away.

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Mark Solheim
Editor, Kiplinger's Personal Finance

Mark became editor of Kiplinger's Personal Finance magazine in July 2017. Prior to becoming editor, he was the Money and Living sections editor and, before that, the automotive writer. He has also been editor of Kiplinger.com as well as the magazine's managing editor, assistant managing editor and chief copy editor. Mark has also served as president of the Washington Automotive Press Association. In 1990 he was nominated for a National Magazine Award. Mark earned a B.A. from University of Virginia and an M.A. in Writing from Johns Hopkins University. Mark lives in Washington, D.C., with his wife, and they spend as much time as possible in their Glen Arbor, Mich., vacation home.