Marco De Freitas, Principal, Retail Head of CX and Digital

Marco De Freitas is a principal and Retail head of CX and Digital in Vanguard's Retail Investor Group. De Freitas leads Retail CX strategy and its efforts to reimagine end-to-end client journeys across channels. He leads cross-functional teams of product owners, UX, analysts, and engineers focused on transforming Vanguard’s client experience, driving loyalty and creating value. He holds Series 7, 24, 63, and 66 licenses.

Website: https://investor.vanguard.com/ | LinkedIn: www.linkedin.com/in/marco-de-freitas | Twitter: https://twitter.com/marcodefreitas