How to File Complaints About Your Bank or Credit-Card Company

The new consumer protection agency will start helping soon, but here's where you can turn to for help now.

Green Leather Wallet Stuffed with Credit Cards. Carrying too much credit.
(Image credit: iStockphoto)

Where do you turn if you have a complaint about your bank or credit-card issuer and it's not willing to resolve the problem?

Starting July 21, consumers will be able to submit complaints about deceptive or abusive financial products to the new Consumer Financial Protection Bureau. The bureau will set up a toll-free number and a Web site to receive complaints. The CFPB will have the power to make sure financial firms respond to customers and impose fines on companies that break consumer-protection laws, says Bill Hardekopf, CEO of and author of The Credit Card Guidebook.

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Cameron Huddleston
Former Online Editor,

Award-winning journalist, speaker, family finance expert, and author of Mom and Dad, We Need to Talk.

Cameron Huddleston wrote the daily "Kip Tips" column for She joined Kiplinger in 2001 after graduating from American University with an MA in economic journalism.