CCH is a leading provider of human resources and employment law information and services and part of Wolters Kluwer Law & Business. Wolters Kluwer is a global information services and publishing company that provides products and services for professionals in the health, tax, accounting, corporate, financial services and legal and regulatory sectors.Employees calling in sick when they're not probably dates back to the first time humans exchanged labor for pay. But according to a survey done for CCH, a human resources and employment law information firm, only a third of U.S. workers claiming to be out sick actually are sick. Before grumbling about how modern-day workers are simply self-entitled slackers, think about what might be occupying absent employees' time, says CCH's Pamela Wolf, an employment law attorney.
They may be single parents, in a dual-earner family or caregivers for aging parents. "They are willing to go the 'extra mile' for the company, but they are also taking back the time when they need it to care for themselves and their families," Wolf says. Understanding the various demands of life outside work can help employers devise programs that can both help workers cope with those demands and reduce absenteeism. For example, a firm that offers workers time to go to teacher conferences or school events will probably lose them for just an hour or so, since they don't have to feign illness.
Using results from its 2007 Unscheduled Absence Survey, CCH pinpoints some of the most effective absence-control programs. What was No. 1? Paid leave banks, also known as paid time off. Rather than dividing time off into different categories -- vacation, personal time, sick days and so on -- paid leave banks give employees one chunk of time to use as needed. Other effective plans include buying back unused time and offering bonuses for good attendance.
The most common anti-absenteeism program, however, is disciplinary action. While it is certainly effective, Wolf warns that discipline alone can be counterproductive: "It can also drive the wrong behavior if it encourages employees to call in sick with a made-up excuse or to come to work sick -- a costly problem known as 'presenteeism.'"